About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes, and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity, and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds, and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.

Position Summary:

The LVN Supervisor for the Medical Foundation Community Practice assists in managing the department under the direction of the Practice Manager. The LVN Supervisor is an experienced licensed LVN with a significant amount of knowledge and professional/technical skills related to the oncology patient population. The LVN Supervisor will demonstrate a level of proficiency in directing patient throughput and a proven ability to use department policies and processes to guide decision-making to timely resolve patient care issues. Also demonstrates a keen ability to consistently communicate to staff in a competent, interpersonal and culturally sensitive manner, mindful of their role of patient advocate. The LVN Supervisor evaluates individual employees/staff performance as well as coaches, mentors, and takes corrective action and discipline when appropriate.

This position directly supervises:

• LVN within the department/unit.
• Medical Assistants within department/unit

Essential Functions:

Staff Management

• Ensures staff competence and promotes professional practice standards through education and monitoring including all clinical tasks, sterilization, and preparation for procedures.
• Demonstrates clinical expertise within scope of licensure
• Creates a fair and consistent staff schedule and assignment decisions
• Assists employees with day to day operational decisions as applicable to patient care
• Assures staff are current on all licenses, certifications, and competency to provide care
• Facilitates the orientation and ongoing development and education of staff
• Supervises and lead staff in collaborative relationships within and outside of department
• Makes staffing decisions to assure all staffing teams provide adequate coverage
• Works with the Director to develops and implement staff education activities; Coaches staff and partners with the Director to counsel staff on behavior and clinical issues.
• Effectively communicates with all customers and team members to meet organization goals and customer services expectations.

Patient Care and Clinical Quality

• Assist in establishing standards for patient care to assure patient care is timely, safe and effective
• Responsible for satisfaction of physicians, patients, staff and other customers with care and service
• Support and facilitate critical thinking and judgment of staff
• Follow up on problems/requests made by staff, physicians, NP, etc on an ongoing basis
• Assists with nursing visits on a as needed basis
• Gain an overview of all patient and department needs during all shifts
• Manage and prioritize workloads using a standard approach that supports effective and efficient use of resources
• Effectively communicate and transfer information with all customers and team members to meet patient and organizational goals and to provide customer satisfaction
• Performs functions of Medical Assistant and Receptionist on an as needed basis to support the delivery of patient care services.

Budgetary and Fiscal Responsibilities

• Works with Practice Director to develop solutions and systems to meet/exceed budgetary growth and targets.
• Monitors and audits the purchasing of all clinical equipment and supplies.
• Collaborates with others to identify capital and equipment needs in the assigned departments.
• Identifies improvement opportunities and cost containment for the clinics and makes recommendations for implementation of improvement initiatives
• Maintains staffing levels within the budget

Basic education, experience and skills required for consideration:

• High School Diploma or GED Equivalent
• 2 years of experience as an LVN and 1 year in a lead/supervisory capacity.
• Previous supervisory or program coordination experience preferred in surgery and/or oncology.
• At least 1 year of experience in primary care clinical setting.
• Experience performing lab test and processing lab and diagnostic study orders.

Required Certification/Licensure:

• Current and valid California LVN License
• Current BLS certification from the American Heart Association.

Preferred education experience and skills:

• IV Certification preferred
• Urology experience preferred
• Electronic Medical Record (EMR) experience preferred.
• Demonstrated skills in goal setting, budgeting, operation and human resource management.
• Ability to work effectively with department staff, physicians, clinicians, and patients.
• Must exhibit effective communication, organization, and decision-making skills.

Additional Information:

As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

Shift: Day

Job Status: Full-time

Hours: Monday through Friday – 8am – 5pm

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.