Senior Financial Counselor

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California, Arizona, Illinois and Georgia.

Hours: Mon - Fri 8:30am - 5:00pm

This is not a remote position

The Patient Benefit and Finance Specialist is accountable for assisting patients (primarily returning oncology) and caregivers by delivering a true advocacy experience that focuses on delivering clear and accurate information about each patient’s financial obligations and quoted insurance benefits in a responsive and proactive manner. This role will provide patient assistance through outside organizations, in patient and outpatient financial counseling, and Stem Cell Transplant financial counseling.

The Senior Financial Advocat Rep will work closely with the in-patient clinics, Financial Counselors, Care Management, Guest Services, Stem Cell Transplant unit and Travel and Accommodation Representatives to ensure patient financial concerns and questions are addressed throughout their in-patient stay.

Minimum Requirements:

• Minimum of associate degree in business, healthcare or equivalent is desired; otherwise, a minimum 6 years’ experience in hospital admissions/patient access, registration, business office, financial counseling and/or insurance related field.

• Self-starter with exemplary attendance record, strong analytical/organizational skills, professional demeanor, and appearance.

• Must have experience with Microsoft Outlook, basic computer skills, and basic office equipment.

• Ability to read and understand insurance terminology, insurance coverage quotes and the ability to understand and calculate reimbursement percentages, in-depth knowledge of insurance requirements needed, and understanding of out of network payers, secondary networks, non-local, national insurances.

• 2-year minimum experience in financial counseling process, patient assistance programs, verification of benefits and charity care qualification.

• In-depth knowledge of regulatory compliance requirements, insurance company requirements, Medicare, and Medicaid.

• In-depth knowledge of HIPAA, FMLA, COBRA, Patient Rights, Compliance, privacy, and security laws, EMTALA and all hospital policies.

• Strong written and verbal communication skills to communicate with patients, caregivers, insurance plan representatives, outside assistance organizations and hospital leadership.

• Medical Terminology use and understanding is required, CPT/ICD9 Coding is preferred.

Pay Range

Placement within the identified pay range is based on individual and market factors including, but not limited to, experience, education, credentials (including licenses and certifications), geographic location, market competition, skill set (including market availability of required skills), assigned/anticipated job tasks, and level of responsibility. These factors are considered without regard to an individual’s status as a member of any protect group pursuant to federal, state, and/or local law.

City of Hope’s commitment to Diversity, Equity, and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds, and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds, and perspectives; this is reflected in our work and represented in our people.

Visit: Jobs.cancercenter.com to begin your journey.