Summary

The Scheduling Specialist II is a critical member of the Plastic Surgery team, responsible for scheduling patient surgical procedures in an efficient and timely manner. The ideal candidate should also be proficient at triaging phone calls and routing them to the appropriate team members. 

Job Duties

• Books, coordinates, and reschedules surgical procedures.
• Registers patients in Epic system.
• Verifies insurance of new and returning patients.
• Greets patients in clinic and answers questions.
• Schedules surgeries, outpatient appointments, and admissions as requested.
• Answers the telephone and routes patient calls.
• Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly, and appointments are confirmed.
• Assists with preparation of agendas, materials, meetings, etc.
• Assembles patient charts for next day visits; updates profiles on patients.
• Interviews new patients via telephone prior to scheduling appointment.
• Calls patients to remind them of their appointments.
• Verifies insurance and pre-certification of insurance benefits.

Minimum Qualifications

• High school diploma or GED.
• One year of relevant experience.