Job Description

Job Summary
The Media Services Technician III Computer Courtyard is responsible for providing coverage of the front desk area of the Computer Courtyard and assist students with their student account related issues, printing needs, and group study reservations. They also provide training, guidance, and supervision to part-time and student assistants staff members.





Duties & Responsibilities
Assist the Computer Courtyard Director in the definition and applications of general policies
Schedule, organize, and supervise personnel to ensure the proper functioning of the center
Ensure that computing resources are utilized in a responsible and ethical manner, and according to MDC’s policies and procedures
Provide quality customer support services
Assist with the proper functioning of the equipment and peripheral devices
Maintenance, trouble shooting and detection of malfunctioning of equipment and referral to the appropriate resources for immediately solutions
Emphasis on the correct use of network applications and network operating systems
As fundamental part of Miami Dade College’s Mission, provide support services to the students and assist them with their technological needs
Recommendation of the implementation of special software applications, according with students needs
Organize internal workshops for staff in the basic use of computers and the basic software applications required to complete their assignment and use the computers in appropriate manner
According with special and specific needs, recommendation of the workshop to the personnel under our responsibility
Assist the Administrative Assistant with payroll process by ensuring staff logging in their hours when on duty
Performs other duties as assigned
Minimum Requirements
Associate’s Degree and four (4) years of experience in Media Services and or computing or equivalent combination of education and experience.
Must have basic understanding of computers in a network environment and be proficient in Microsoft Office and other software applications
Be acquainted with background knowledge in many areas of multi-disciplinary subjects in helping students in their preparation of research papers and assignments
All degrees must be from a reginally accredied instituion
Understand the fundamentals of various software programs to assist students and faculty in the use of them
Assist students, faculty, and staff with the multimedia resources and equipment housed within the Computer Courtyard areas and computing resources
Be acquainted with background knowledge in many areas of multi-disciplinary subjects in helping students in their preparation of research paper and assignments
Respond quickly and effectively to any problems that may arise
Work in a culturally diverse environment and be able to work with minimal supervision
Ability to work a flexible schedule that may include evenings and weekends
Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff


Preferences
Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.
Essential Position
This function/position has been designated as essential. This means that when the College is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the College.