User Experience Strategy, Director
Pfizer Inc.
New York City, NY
Job posting number: #7288084 (Ref:pf-4923054)
Posted: October 27, 2024
Job Description
Role Summary
The User Experience Strategy Lead is responsible for supporting the Senior Director of UX in developing and improving human-centered design strategies and operational processes for Biopharma customer experiences. This includes digital and non-digital interfaces within customer engagement platforms. The User Experience Strategy Lead will utilize strategic thinking skills and possess a deep understanding of user experience principles, design systems, user testing, and operational design efficiency to collaborate with cross-functional teams and ensure alignment and collaboration in implementing design strategies and operational processes. They will work closely with the Senior Director to prioritize customer needs, optimize operational processes, and ensure intuitive and engaging experiences. Strong knowledge of user behavior, research, design thinking, and design systems is required, along with experience in planning and conducting user tests to gather feedback for continuous improvement.
Role Responsibilities
Responsible for driving the overall UX strategy, ensuring seamless UX operations, and fostering a user-centric culture.
Ability to integrate the Pfizer brand into a scalable cross channel design system
Strategic thinking with a deep understanding of user experience principles, user testing, and operational efficiency
Proven track record of leading complex UX initiatives, developing innovative strategies and optimizing design processes
Oversee the user experience test and research process, execution, reporting for Pfizer customers
Analyze user data and feedback to inform design improvements and strategic adjustments and collaborate with product and development teams to integrate user insights into the development process
Lead optimization of user touchpoints (websites, email, social, etc) leveraging data, in collaboration with Pfizer’s Platform, Delivery and Digital and CX teams
Lead Strategic UX Initiatives across products, systems and services for our customers and internal colleagues
Lead UX design deliverables (personas, schematics, wireframes, prototypes), ensuring a strategic framework is embedded in all our solutions
Collaborate with cross-functional teams to implement design strategies and operational processes
Communicate effectively with stakeholders and guide the design team towards successful outcomes
Stay up-to-date with industry trends and best practices in user experience design
Collaborate closely with stakeholders including Brand Experience to drive synergy between Brand Expression and User Experience Principles, CMO Platforms and Technology teams, Digital CX and Delivery teams
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Basic Qualifications
Bachelor's degree
10+ years of experience
Extensive UX experience in either a design-led organization or agency
Expertise in user testing and research methodologies
Experience with design tools such as Figma and Adobe
Experience executing high level, successful UX workstreams across multiple products, customer journeys and teams
Ability to connect qualitative research with quantitative data to provide compelling rationale to drive decisions
Ability to work across teams to bring the best UX centered approaches and solutions to the forefront in service to our patients, caregivers, HCPs and internal colleagues
Excellent communication and interpersonal skills
Comfort working in a fast-paced environment
Passion for creating solutions that are optimized to provide value to our users and to our business
A portfolio demonstrating a proven track record of impactful and strategic thinking
Preferred Qualifications
- Awards in design or UX field
- Master's degreepreferred
Other Job Details:
- Last Day to Apply: October 30, 2024
- Work Location Assignment:Hybrid will require 2 to 3 days per week on site
- Eligible for employee referral bonus
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
