Job Description

Job Description

This position role is to manage the College of Science, Engineering, and Technology classroom computer labs and desktop imaging services. This specific position is focused on designing, creating, and managing computer images used both in the classroom and computer lab environments. The key aspects of the position will be to provide high-level technical support to the Solution Center, be the lead software and licensing expert, problem identification and management, managing our imaging and patching environment, and working with our security expert to minimize and mitigate operating system and software risks to our students and faculty. This position is expected to be fluent with endpoint management tools.

Minimum Qualifications

AAS degree or five (5) years of experience in a technology field.
Two (2) years of experience working on computer management through Casper, SCCM, or equivalent computer asset management tools.
The ability to clearly communicate complex technical concepts and procedures to non-technical personnel is critical.
This position requires a strong technical knowledge of supported servers, personal computers, operating systems (including but not limited to Mac OS releases and Windows OS releases); local area networks and applications software.
Experience managing software contracts.
Preferred Qualification

Bachelor’s or higher degree
Project management experience
Experience working in an educational environment
Demonstrated ongoing professional development
ITIL Certification or familiarity
Endpoint management experience
Demonstrated commitment to fostering a diverse working and learning environment
Other Requirements

This position does have physical requirements. You must be able to climb ladders, and lift computers and projectors above your head. This position also is responsible for unboxing, installing, and moving computer lab equipment.

Work safely at all times, which includes but is not limited to, participating in and completing all required safety trainings, as well as performing all job tasks in accordance with Minnesota State University, Mankato policies and procedures utilizing appropriate tools, equipment and personal protective equipment.

The Minnesota State University, Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the school’s policies, procedures and programs concerning safety and security. Three years’ worth of statistics are included for certain types of crimes that were reported to have occurred on-campus, or in other University affiliated locations. This report is available online at: http://www.mnsu.edu/safety/. You may also request a paper copy from University Security at 507-389-2111, or by emailing [email protected].

Work Shift (Hours / Days of work)

Monday - Friday, 8:00 AM - 4:30 PM

Telework (Yes/No)

Yes - Up to 5% of the time. Based on the essential functions of this positions, MMB Policy #1422, and University policies relating to flexible work, this position is eligible for the following work modes:

Case by Case/Situational Telework: A position that may include a temporary reassignment or work outside the permanent/principal work location to meet short-term needs.

About

More than 1600 talented faculty, staff, and 1600 student employees with a wide variety of skills and backgrounds, support university operations every day. Our faculty and staff enjoy excellent benefits, a team environment and challenging careers. As an affirmative action/equal opportunity institution, we are committed to supporting the continued growth of our diverse community.