Job Description

Job Summary/Basic Function
This position is at the IT Services Desk Duties:
- Answering phone calls and assisting the caller
- Assisting walk-up users Helping the full-time and part-time staff
- Troubleshooting hardware, software and network issues
- Running malicious software detection programs (viruses, malware)
- Installing OS updates
- Assisting users with retrieving/changing account information

This can be a stressful area at times, but is a good learning environment for those wanting to work in the computer or customer service fields.
Minimum Qualifications
- Able to grasp new skills and concepts quickly.
- Ability to work alone some times, but must be able to communicate well with team members
- Self motivated
- Ability to effectively handle users under much stress
- Must be enrolled fall/spring 2024-2025
Preferred Qualifications
- Federal Work Study Eligible students preferred.