Assistant Director of Student Success
Ball State University
Muncie, IN
Job posting number: #7299195 (Ref:BSU46336)
Posted: January 23, 2025
Application Deadline: Open Until Filled
Job Description
Reporting to the Assistant Dean and Director of Student Success, the Assistant Director of Student Success is responsible for developing and implementing programs, partnerships, and resources to support students’ academic success and career readiness for our nearly 70 distinct majors in the College of Sciences and Humanities (CSH) with the goal of increasing student retention and success for our more than 4,000 undergraduate majors. The Assistant Director is responsible for the daily operations of the growing CSH Success Hub that sees more than 2,500 student visits each semester.
Ball State University welcomes applications for an Assistant Director of Student Success.
Job Function:
Reporting to the Assistant Dean and Director of Student Success, the Assistant Director of Student Success is responsible for developing and implementing programs, partnerships, and resources to support students’ academic success and career readiness for our nearly 70 distinct majors in the College of Sciences and Humanities (CSH) with the goal of increasing student retention and success for our more than 4,000 undergraduate majors. The Assistant Director is responsible for the daily operations of the growing CSH Success Hub that sees more than 2,500 student visits each semester.
Minimum Education:
Bachelor’s degree in psychology, education, sociology, or related field by date of hire.
Preferred Education:
Master’s degree in a related field with at least 2 years of related work experience in higher education or related field.
Minimum Experience:
At least 3 years of experience working in education, nonprofit, or related field.. Experience planning small and large-scale events for a diverse population of stakeholders, such as students, faculty, families, alumni, and/or donors.
Preferred Experience:
Knowledge of and experience with student success, admissions, advising, student developmental theory.
Supervisory experience in higher education, especially in student-facing roles.
Supervisory experience in higher education, especially in student-facing roles.
Duties and Responsibilities:
- Supports students at programs and events and through individual scheduled and drop-in sessions to discuss areas of concern.
- Supports the planning and execution of targeted, innovative and evidence-based programs and services for students aimed at improving student success and retention.
- Supports the Assistant Dean to coordinate recruitment and orientation activities including prospective undergraduate student visits, admissions events such as Cardinal Preview Days, and orientation programs.
- Coordinates the college’s Summer Bridge and Welcome Week activities with our academic departments in collaboration with the Associate Dean and Assistant Dean.
- Works with campus partners and stakeholders for cross-departmental student success initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation and reports.
- Partners with the CSH Dean’s communications team to develop promotional materials, social media collateral, publications and maintain update-to-date content on the CSH Success Hub website.
- Partners with CSH communications team to manage the CSH Success Hub’s social media and Canvas Community platforms.
- Utilizes BSU technology platforms to document student support, track attendance at CSH Success Hub events/programs, conduct student outreach, respond to Navigate alerts, and analyze trends.
- Recruits, supervises, and evaluates the activities and performance of CSH Success Hub graduate assistants and undergraduate employees including onboarding, training, assigning and reviewing work in collaboration with the Assistant Dean.
- Facilitates the assessment and evaluation of CSH’s student retention and success initiatives.
- Facilitates the preparation of post-program/event reports and the CSH Success Hub Year-in-Review report.
- Works with the CSH Dean’s Student Advisory Committee.
- Represents the college on select university committees as needed.
- Supports the mission, values, and goals of Ball State University and the College of Sciences and Humanities.
- Other duties as requested by the Assistant Dean.
At Ball State University, we recognize inclusive excellence as an integral endeavor to fulfill our University’s mission and our strategic plan. We recruit, support, and retain a diverse population of students, faculty, and staff. We encourage and reward diversity of thought. We promote a work environment that encourages and rewards innovation and creativity. We pledge to keep Inclusive Excellence at the highest level of institutional importance and as a foundation in all that we strive to do. Our over-arching goal for Inclusive Excellence is to adopt a university-wide Inclusive Excellence approach to academic, administrative support, and service functions of the university. We believe Inclusive Excellence must be infused in every step we take.
