Job Description

Position Summary

Provide system administration, support, and systems analysis of assigned applications. Provide level 2 software application support for the university user community. Resource for level 1 system analyst to ensure timely resolution of tickets. This is a 100% on-campus position.

Principal Duties & Responsibilities

Monitor, maintain, and coordinate minor upgrades for technology systems in assigned responsibility areas, including problem-solving and implementing system modifications.
Coordinate the execution of user acceptance testing procedures and develop test cases to serve the overall quality assurance process.
Analyze business process issues and/or problems and provide consulting assistance to system users; conduct research on possible solutions and make recommendations based on findings; suggest, design, test, implement, and evaluate solutions.
Brainstorm new ways to add more functionality to systems.
Coordinate creation, updates, and retirement of interfaces for supported applications.
Demonstrate thorough and friendly customer service to the university community.
Communicate clearly and professionally, both verbally and in writing, to different audiences.
May perform all or some of the responsibilities above and other related duties as assigned.
Knowledge, Skills, Abilities & Other Attributes

Bachelor’s Degree in a computer-related or business-related discipline required.
Minimum 2 years experience in system administration, level 2 application support, and troubleshooting.
Experience with and understanding of academic environment and familiarity with academic-related applications preferred.
Excellent analytical and problem-solving skills.
Exceptional verbal and written communication skills, as well as strong interpersonal skills.
Excellent organizational skills and attention to detail.
Possess a strong work ethic and team player mentality.
Ability to take initiative and be self-motivated, as well as collaborate successfully with a team.
Familiarity with Ellucian Colleague Systems.
Experience with Financial Applications.
Ability to work on campus full-time.
Unusual Working Conditions

Working after hours, on weekends and holidays to complete assigned tasks is sometimes required.