Job Description

Job Summary
The IT Specialist is a dynamic and proactive professional dedicated to providing comprehensive IT support to our clientele. This individual will work in a highly professional and demanding environment. The role demands a high level of motivation, exceptional organizational skills, and top-notch client service abilities. Responsibilities include desktop and laptop imaging, end-user deployments, software installation, conducting updates and upgrades, and troubleshooting. Additionally, the role involves transporting equipment, managing inventory and retirement of IT assets, documenting processes, and actively participating in computer-related projects such as the University security initiative rollout and toolset maintenance. The successful candidate will engage directly with clients through face-to-face interactions, telephone, email, Microsoft Teams, or remote connections, ensuring a responsive and client-focused service. Guidance and direction will be provided by Senior Systems Administrators and department managers to facilitate the IT Specialist’s integration and effectiveness within the team.

This is an ONSITE position that will require on-call responsibilities.
Responsibilities
· Image, configure, deploy and support desktop, laptop, iPad, cellphone, software/operating systems, disk storage connectivity, etc.
· Configure and support conference room and other technologies for specialized areas of support.
· Manage and maintain Microsoft Windows and Apple OS systems.
· Track and document problems, issues, settings and solutions for IT systems.
· Review and create system process and procedure documentation.
· Perform inventory and retirement processes.
· Utilize automative and approved standards and processes.
· Perform project management planning, documentation, organization and implementation.
· Utilize the department ticketing system to track work tickets and time.
· Trouble shooting client, server or systems for problem resolution.
· Assist with network documentation, configuration, routing and securing.
· Work as a team member as well as autonomously.
· Travel on and off campus locations using personal vehicle for IT support and equipment transport.
· Follow University and departmental processes, procedures, guidelines, etc.
· On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours.
Other duties as assigned.

Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks.

Physical Requirements and Level of Frequency that may be required
Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting.
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Requires a bachelor’s degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.
Preferences
· 5 years of computer support related experience in a fast paced and professional business environment.
· ITIL Foundations Certification.
· A+ MCSE, or other applicable certifications.
· Microsoft Windows and Apple OS troubleshooting.
· MDM experience.
· Conference Room technology experience
· Dispatch systems experience.
· JAMF 200 level training.