Coordinator, Hope Village
City of Hope
Duarte, CA
Job posting number: #7303831 (Ref:10029513)
Posted: March 18, 2025
Salary / Pay Rate: $24.40 - $33.44 / hour
Application Deadline: Open Until Filled
Job Description
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
This position works 20 hours per week
The Coordinator independently executes a broad range of operational, administrative, and support activities for Hope Village and offsite City of Hope patient housing locations. Specific tasks include booking reservations, assisting patients with check-ins and check-outs, billing, assisting with facility management, customer service, interfacing with financial assistance office, social work, case management, and nursing.
As a successful candidate, you will:
- Deliver face-to-face and phone interactions with patients, families, and staff.
- Book reservations, invoice patients, check patients out, handle customer service questions, assist with facility management.
- Serve as point person for all patients and family residing in Hope Village and offsite hotels.
- Assist with Hope Village weekly reports and patient stay summaries.
- Have strong computer skills and deliver reports using Microsoft Excel, PowerPoint, Word.
- Serve as transportation logistics coordinator: oversee daily transportation needs of Hope Village and offsite hotel patients using both campus shuttle and contracted offsite transportation vendors.
- Have strong multi-tasking and prioritization skills.
Your qualifications should include:
- High School diploma or equivalent.
- Three years of experience in a business office, preferably in a healthcare environment. A combination of an advanced educational degree and experience may substitute.
- Outstanding customer service skills.
- Computer skills including Microsoft Office Suite.
Additional Information:
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity and inclusion, please click here.
To learn more about our Comprehensive Benefits, pleaseCLICK HERE.
Salary / Pay Rate Information:
Pay Rate: $24.40 - $33.44 / hour
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.
