Manager Surgical Services, Registered Nurse

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The Manager of Surgical Services serves as a member of the patient care leadership team that is responsible to inspire, mentor, and guide clinical and non-clinical staff. Manages the daily clinical operations across the care continuum in perioperative services with regards to patient care management, resource management & clinical outcomes. Works collaboratively with the Director of Surgical Services in the supervision of department stakeholders, mentoring, developing, oversees clinical competencies, providing education, and in-services. The responsibilities include 24-hour accountability of the day-to-day operations of the Surgical/Perioperative department. Staying up to date with regulatory standards and practice guidelines and incorporating new standards and regulations into practice. Utilizes effective communication to support a culture of caring and healing in which the patient and family are the central focus. Supports clinical excellence, enterprise-wide initiatives and activities of the leadership team, departments, physicians, and administration.

The successful candidate:

• Coordinates and directs the perioperative patient care operations
• Coordinates staff, call, and vacation schedules, time and attendance documentation and approvals
• Oversees in-services, educational programs for surgical services staff. Oversees and maintains surgical services staff competencies, cross-training, and on-boarding activities
• Effectively analyzes and recommends resources required within the department and participates in selecting or procuring outside resources, instruments/equipment for specific surgical/GI cases.
• Coordinates with Medical staff, Surgical Director, peers, and direct reports to resolve conflict and maintain positive interdisciplinary professional relationships
• Maintains, leads and coordinates quality and performance improvement activities through unit-based and hospital wide councils and interdepartmental activities. Participates in developing practices and processes that represent best practice standards across the enterprise.
• Ensures adherence to perioperative nursing/AORN/ASPAN/AAMI/SGNA standards of practice.
• Recommends to the Director, personnel decisions including hiring, terminations, disciplinary action, performance, development, training, and credential verification, i.e., licensure/certification.
• Ability to navigate the clinical information systems as needed to perform job duties.
• Works with the clinical leadership on hospital and department policy development.
• Advocates for patients’ rights by utilizing established mechanisms for management of ethical issues.
• Appropriately addresses and resolves patient complaints and communicates resolution to patient relations in a timely manner.
• Recognizes department problems and uses critical-thinking skills to take appropriate actions.
• Voluntarily cross-trains, covers for, and assists with other duties and departmental functions within his/her scope of practice and not covered by his/her job description.
• Effectively handles supervision of direct reports including documentation of personnel records in a timely manner.
• Assist with the development and monitoring operational and capital budgets and justify variances.
• Assist with coordination of direct reports, performance improvement activities within the department.
• Monitors and oversees departmental activity to ensure compliance with all regulatory agencies including state, federal, and Joint Commission.
• Assist with meeting and maintain department’s quality outcomes and patient satisfaction.
• Coordinates staff meetings and cultivates team spirit and departmental pride by recognizing employee accomplishments and providing an atmosphere of open communication.
• Works with the surgeons/physician/anesthesia leadership to reach and maintain service line goals and new business opportunities.
• Works with team leads to optimizes surgical department operations by managing block utilization.
• Able to identify critical departmental issues and effectively communicate those issues to Director and/or administration when appropriate.
• Consistently completes projects by due date in a manner that demonstrates self-motivation, initiative and a high-level of productivity.
• Completes other duties as assigned by Director of Surgery
• Responds to and investigates variance reports involving perioperative department or processes with the surgical services manager in a timely manner.
• Participate in developing practices and processes that represent best practice standards across the enterprise.
• Demonstrates effective written and verbal communication skills.
• Oversees orientation and continuing education to direct report and stakeholders in the department.
• Appropriately recommends enough qualified and competent persons to provide care/service in the surgical department and assures the qualifications and competence of those staff members (who are not licensed independent practitioners).
• Effectively analyzes and recommends space and other resources needed by the department.
• Represents department on the manager level of assigned committees and meetings.
• Effectively handles supervision of direct reports including documentation of personnel records in a timely manner.
• Effectively coaches and mentors’ employees to capitalize and grow talent.
• Projects and maintains positive working relationships by consistently displaying a caring and professional demeanor with his/her public and staff (peers, subordinates, supervisor’s physicians, patients, and others.) Demonstrates high moral and ethical behavior.

Qualifications

Your qualifications should include:

• Minimum of five (5) years’ experience in OR, PACU, SDS experience
• Experience in Sterile Processing and Surgical Operations
• Bachelor of Science in Nursing (BSN)
• Current State of Illinois Registered Nurse License
• National Certification in nursing leadership and/or specialty in nursing required within 1 year of hire.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

This position is eligible for an annual incentive bonus.