Information Clerk
City of Hope
Duarte, CA
Job posting number: #7308418 (Ref:10029637)
Posted: May 17, 2025
Application Deadline: Open Until Filled
Job Description
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
This position works a varied days shift/swing shift schedule on-site in Duarte. Start times range from 5:00 a.m. to 1:00 p.m. Weekend day shift rotations are required.
The Information Clerk is responsible for the directing of visitors and patients to the requested areas, including providing direction and appointment information for patients. Screens and badges all visitors to inpatient units
As a successful candidate, you will:
- Greet callers and visitors and give directions to the Medical Center units / departments / buildings.
- Screen and badge all visitors to Helford Clinical Research Hospital and other inpatient units.
- Ensure accurate wait-listing check-of new ambulatory care patients including EPIC check-in on arrival.
- Ensure accurate communication of incoming inpatients and outpatient surgery patients to the admitting department and other departments.
- Accept and process donations of money, and miscellaneous items
- Input request to CSPT for patient transport assistance from vehicle or transfer from gurney to gurney.
- Process patient mail and deliver accordingly
- Communicate urgent patient and family needs to the specialty team.
- Ensure that a positive service image is projected in all encounters with patients, visitors, and department staff.
- Input online requests for maintenance repairs and communicated with EVS regarding entrance and lobby.
Your qualifications should include:
- High School or equivalent (Experience may substitute for minimum education requirements).
- Six months or more in customer relations or related experience
Additional Information:
This position is represented by a collective bargaining agreement.
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, pleaseCLICK HERE.
Salary / Pay Rate Information:
Pay Rate: $21.96 - $26.73 / hour
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.
