Job Description

Benefits Associated with this Position
Life Insurance: The coverage amount is based on two and one-half times appointment salary rounded up to the next whole thousand with a maximum coverage of $100,000 and includes the same amount of Accidental Death and Dismemberment benefits. The University currently pays the entire cost of coverage.
Medical, Dental and Prescription Drug Coverage: The cost of coverage is shared between employees and the University. Rates are determined by participation in Wellness Program and use of tobacco products. Coverage is available on the first of the month following appointment date.
TIAA Retirement Contributions: Contributions begin based upon the first day of employment at a contribution rate of ten (10) percent of base appointment salary paid in full by ISU. The contributions are vested immediately. There are 40 investment options from which to choose.
TIAA Auto Enroll: New employees are automatically enrolled in a tax deferred retirement program at hire: three (3) percent is deducted before taxes for the program to facilitate retirement planning. Employees may opt out of the program within 90 days.
Fee Waiver Program: For the employee, spouse and dependent children: Staff may enroll in up to 18 hours of course work each academic year at a reduced rate.
Sick Leave: Accrued at a rate of 12 days per fiscal year with unlimited accumulation.
Vacation: Pay level 11 and below accrues up to 15 vacation days earned per year 1 through 4; 20 vacation days per year thereafter. Pay level 12 and above accrues 20 vacation days per year
Long Term Disability Coverage: Employees are eligible after three (3) years of continuous, regular employment with the University. This policy guarantees approved disabled employees a 66 2/3 percent income protection (from all sources) after 180 days of continuous total disability. Immediate participation is available for current members of a comparable group disability insurance program within 90 days prior to ISU employment and that would have provided income protection upon disability for at least five years.
Optional Benefits

Voluntary Life Insurance: Additional amounts of life insurance may be purchased on employee, spouse and dependent children.
Voluntary Vision Plan: May enroll within the first 31 days of employment date.

Job Summary/Basic Function
Provide leadership and management of the daily support of the mission-critical learning spaces environment and on- and off-campus event support. Work with full-time staff and students to resolve issues in the learning spaces environment so that classes are not negatively impacted. Train student employees on how to respond and repair audiovisual and computer technology in the learning spaces environment. Monitor daily reports to identify user training needs, patterns of potential issues, and SLA monitoring. Meet regularly with the ETS Assistant Director to review patterns of issues and assist in update planning of audiovisual and computer technology in the learning spaces environment. Responsible for supporting the distributed enterprise student printing system. Supports audiovisual and technical needs at events held on campus. Mentors junior staff and student employees in both job knowledge and professional skills.
Specific Responsibilities
Required Relevant Education & Experience
Education: At least one technical certification or 2+ years of post-secondary education in a related field.
Experience: 5+ years of working with audiovisual and computer technology
Required Field(s) of Study
NA
Preferred Relevant Education and Experience
Experience with networking and/or Intune.
Experience with supervision.
Supervisory Responsibilities Has authority or responsibility over staff employees, students, or graduate assistants on a regular basis and may be a direct supervisor.
Required Certificates, Licenses and Registrations
Other Required Certificates, Licenses and Registrations
Preferred Certificates, Licenses and Registrations Other
Preferred Other Certificates, Licenses and Registrations
Extron or Dante certifications
Knowledge, Skills and Abilities Able to adapt to change, Able to assemble, analyze and present data, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Excellent leadership skills, Excellent public speaking skills, Experience and knowledge in job related program, Experience in an educational environment preferred, Math and basic accounting skills, Must be comfortable networking with groups or individuals, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Proficiency with Microsoft Office and other computer applications, Proven supervisory skills, Proven verbal and written communication skills, Willing to interact with students, Willing to work extended hours during events and peak seasons, when required, Work effectively with a diverse community
Other Knowledge, Skills and Abilities
Strong written and oral communication skills.
Strong interpersonal skills.
Extensive knowledge of instructional media technology and utilization techniques.
Ability to conceptualize user needs and design solutions.
Thorough understanding of current and new technologies including video/data projectors, control systems, switches, classroom design, audio systems, acoustics, and ability to translate this knowledge to appropriate system design and implementation.
Qualifications & Disclaimer
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The information on this description is designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

NCAA Guidelines
All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual’s involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.