Job Description

Job Summary
The Office of Information Technology is seeking a highly motivated and skilled technical manager to lead our ServiceNow, SharePoint, and Web Support team. This position will oversee the seamless delivery of IT services across the organization. The ideal candidate will have exceptional communication skills, be a skilled project leader, be dedicated to quality assurance, have a strong technical background, and have experience working in an educational environment.

Working onsite is a requirement of the job. May work up to 1-day hybrid remote in the local area with director’s approval.
Essential Functions
Lead the administration, configuration, design, and architecture of ServiceNow and SharePoint solutions, including custom applications and integrations, that meet client needs and industry best practices while ensuring security, scalability, and maintainability
Lead cross-functional teams and collaborate with stakeholders to translate business requirements into technical solutions, applying both creative and analytical thinking while ensuring adherence to best practices
Collaborate with cross-functional teams to ensure efficient incident management, problem resolution, and change management processes
Provide technical leadership and mentorship to development teams to ensure the successful execution of projects
Maintain current knowledge of advancements and emerging trends in ServiceNow, SharePoint, Web Support, and WCAG Accessibility standards to drive innovation, ensure compliance, and enhance service delivery
Track and provide reports, plans, and platform roadmaps to business stakeholders and management
Demonstrates a strong commitment to rigorous testing and comprehensive quality assurance
Models the Leadership Principles of Empower, Enable, Encourage, and Develop direct reports.
Why Work at Auburn?
Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!
Minimum Qualifications
Minimum Qualifications
Bachelor’s degree in Business Administration, Management, Computer Science, Computer Engineering, Information Systems, or related field.
5 years of experience in a specific IT specialty.
Minimum Skills, License, and Certifications
Minimum Skills and Abilities
Knowledge of information technology principles and applications, computer system management methodologies and new technologies.
Ability to work well under pressure.
Ability to recognize, analyze, and solve a variety of problems.
Ability to plan, assign, and/or supervise the work of others.
Excellent communication skills both written and verbal.
Minimum Technology Skills
Minimum License and Certifications
Desired Qualifications
Desired Qualifications
Demonstrated experience working within a Higher Education environment, including familiarity with academic operations, administrative systems, and institutional culture
Knowledge of IT project and operations management to include team leadership skills, collaboration, coaching, mentoring, training, and ethical integrity
Documented experience in leading and mentoring a complex, technical team
Ability to translate specific strategic information into operational programs
Strong experience in quality assurance and testing
Proficient in IT industry trends, IT security regulations, and ITIL best practices
Ability to lead the design of technical solutions for a non-technical client base
Exceptional written, verbal, and interpersonal skills, with strong attention to detail
Strong troubleshooting, decision-making, and problem-solving abilities
Master’s Degree in Business Administration, Management, Computer Science, Computer Engineering, Information Systems, or related field.
ServiceNow Certified System Administrator (CSA)
Understand ITSM and integration requirements.
Exceptional customer service skills with proven experience in Tier 1 and Tier 2 client support.