Job Description

About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary
System Administrator – ServiceNow

Spend your days enjoying one of the most beautiful university campuses in America at the University of South Carolina, located in the vibrant capital city of one of the nation’s fastest-growing states. As a Gamecock, you will be part of a dynamic, fast-paced, and talented team. You will have the ability to make a significant impact on the technology that powers our university.

About the Role:

The ServiceNow System Administrator is responsible for the day-to-day configuration, support, and maintenance of the ServiceNow platform. This role ensures optimal performance and usability of the system, supports the development and deployment of new applications, modules, and workflows, and collaborates with cross-functional teams to align the platform with business goals. The administrator also ensures compliance with governance and security standards while enabling efficient and scalable IT service management processes.

Key Responsibilities:

Manage day-to-day ServiceNow operations, including user and group management, access controls (ACLs), roles, and licenses.
Perform routine system health checks, upgrades, patching, and performance monitoring to keep the platform secure and optimized.
Configure out-of-the-box functionality (forms, lists, notifications, service catalogs, workflows, business logic, scripts, etc.) while following best practices.
Provide second-line support for incidents and requests related to ServiceNow modules, ensuring quick resolution and minimizing business impact.
Partner with ServiceNow developers on deployments, testing, and troubleshooting custom applications and integrations.


What We’re Looking For:

Detail-Oriented & Methodical Person
Strong Communicator
Collaborative and Team-Oriented
Problem-Solver
Customer Service Mindset
Adaptable & Continuous Learner

Why Join Us:

You will continue to develop your skills through real-world experience and professional development opportunities.
You will collaborate with colleagues in the Division of IT, across the Columbia campus, and throughout the University of South Carolina system to provide innovative solutions and problem resolution.
You will be joining a team of supportive, united, and approachable IT professionals that leverage ServiceNow daily to improve work management and service management for our faculty, staff, and students.

Perks of the University of South Carolina:


Competitive Compensation and great benefits!
-Paid Tuition
-Paid Parental Leave
-Dependent Scholarships
-State Benefits
-State Retirement
Work-Life-Balance: Full-time pay with a 37.5 work week
Generous PTO (paid time off) including accrual of Sick and Annual Leave with 13 Paid Holidays per year


Job Related Minimum Required Education and Experience
Requires a bachelor’s degree in a job related field and no prior work experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications
Bachelor’s degree in Information Technology Systems; or equivalency
Knowledge/Skills/Abilities
HTML, CSS, ASP, Visual Basic, Microsoft Access, Javascript, SQL, PHP
Job Duties
Job Duty
System Administration and Catalog Development: Acts as the System Administration and Catalog Development for the ServiceNow solution. Analyzes the business processes and needs, recommends new business processes, and develops applications and interfaces to enhance business processes. The following technologies are used, but not limited to: HTML, Microsoft Office, Javascript, SQL and Jelly (ServiceNow Core Code).
Essential Function Yes
Percentage of Time 40
Job Duty
Technical Administration and Process Improvement: Assists in the resolution of technical issues related to ServiceNow. Monitors work queue for user issues and needs. Acts as the primary contact for group updates and user assignments, troubleshooting of any unexpected technical issue, assists in scheduling, coordination and installation of patches and upgrades. Maintains knowledge of new innovative and emerging technology and IT best practices. Implements this knowledge with experience to provide recommendations on business process improvements, software and hardware. Evaluates, recommends, and implements any directives for standardization or process improvement. Reporting: Designs and verifies reports in ServiceNow. Responsible for collecting requirements, suggesting current reports or tools that meet requirements and development of reports, either self-service or dashboard-based produced, on either as needed or scheduled basis.