Job Description

Responsibilities*
Systems & Data Management (60%)

Serve as an administrator and subject-matter expert for financial aid systems (e.g., Banner, ImageNow, Salesforce, Campus Logic suite).
Maintain and enhance Banner forms, rules, population selections, tables, and automated batch processes.
Manage annual setup (e.g., New Year rollovers, gift aid parameters, and packaging rules).
Test and implement system upgrades, regulatory updates, and new functionalities.
Coordinate business systems security, troubleshooting, and system access controls.
Ensure integrity of financial aid data through quality assurance, batch monitoring, and data reconciliation.
Compliance & Quality Assurance (20%)

In partnership with the Associate Director of Compliance & Customer Service, support internal audits and quality assurance reviews to ensure compliance with Title IV regulations and institutional policies.
Recommend process improvements that enhance compliance, efficiency, and service delivery.
Reporting & Data Analysis (10%)

Develop and maintain ad hoc queries and reports to support operational and compliance needs.
Use reporting tools (e.g., WebFocus, SQL, Argos) to analyze trends and produce actionable insights.
Training & Communication (10%)

Provide training to financial aid staff on system functionality, updates, and best practices.
Maintain detailed documentation of business processes, data definitions, and technical standards.
Represent the Office of Financial Aid in meetings related to systems, data governance, and compliance.
Foster strong partnerships with campus offices and external agencies to support operational alignment.
Skills You Have
Deep understanding of financial aid system logic, data structures, and regulatory requirements.
Strong organizational skills and the ability to prioritize competing demands.
Commitment to equity, inclusion, and supporting diverse student populations.
Ability to exercise discretion and maintain confidentiality of sensitive information.
Excellent customer service and interpersonal skills.
Required Qualifications*
Bachelor's degree in Information Systems, Business, Computer Science, Finance, or related field.
Minimum of 3-5 years of experience in financial aid, systems administration, or higher education technology.
Knowledge of Title IV regulations and financial aid processes.
Experience with Ellucian Banner and integrated data systems.
Base knowledge of SQL and reporting tools.
Strong analytical, problem-solving, and documentation skills.
Excellent communication and collaboration skills across technical and non-technical teams.
Ability to manage multiple projects with attention to detail and deadlines.