Job Description

JOB PURPOSE:

As a CTS Technical Assistant, you are the first tier of technical support for installed presentation and conferencing technology in classrooms, conference rooms, auditoriums, and other supported spaces and your efforts are instrumental to the success of teaching and learning at UW. This includes responding to support calls from classrooms, direct in-person support of technology in classrooms, and just-in-time support of campus meetings. In addition, you’ll assist with preventive maintenance, technology hardware replacement, and training of individual instructors in classrooms. This position will also assist with monitoring, replacing, or repairing classroom equipment, as well as managing network device configuration, PC maintenance, and deployment.

This is an excellent opportunity to build skillsets through experiential learning and on-the-job training with direct career value to careers in Information Technology, Network or System Administration, or Programmable Control Automation. If you’re a self-starter, like to work independently, don’t mind being on your feet exploring campus, and have top-notch customer service abilities, this job might be for you.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

Good mobility and are able to carry 20 pounds of weight for short distances with or without reasonable accommodation.
Be working with electrical equipment.
Hours per week low: 10
Hours per week high: 20
Starting Pay: $13.00 - $15.00, depending on experience
WORK LOCATION:

This position provides vital support to campus customers and requires the successful candidate be available to work on campus.

MINIMUM QUALIFICATIONS:

High School Diploma or GED
Excellent customer service skills in a customer-facing role
At least three (3) years of experience using desktop computer applications and operating systems, including Windows and Macintosh systems
Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP.
DESIRED QUALIFICATIONS:

Experience with incident management (help desk) system and resolution of incidents
Experience with classroom technologies (projectors, microphones, audio systems, cameras, etc.)
Ability to quickly diagnose and resolve hardware issues with audio video technology
Interest in maintaining awareness of issues with current and new classroom technologies
Knowledge of customer service principles and the ability to resolve incidents effectively, including urgent and high impact classroom incidents
Experience with Macintosh, Windows, iOS, Android operating systems
Knowledge of configuration of desktop computers, network setup, and troubleshooting
Capability to diagnose issues with portable devices (laptops, tablets, smartphones) used for presentations
Excellent verbal and written communication skills
Knowledge of general UW procedures
REQUIRED MATERIALS:

Complete the online application and upload the following for a complete application: cover letter, resume or C.V.