Job Description

How to Apply
A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file.



Competitive salary available based on qualifications, experience and education of the selected candidate.

Who We Are
ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and enabling university wide innovations by:

Elevating the customer experience by providing proactive, laser focused customer service
Providing appropriate IT security and privacy in an open university society, while enabling innovation
Supporting data-informed decision making
Delivering intuitive research computing solutions
Building a world-class, transformational network and reliable administrative systems
In addition, we value those that proactively solve challenges, work with a sense of urgency, and seek a collaborative and inclusive work environment.



Our mission is to be trusted enablers of technology for the U-M community. To learn more, visit: https://its.umich.edu.

Job Summary
Join the Information and Technology Services (ITS) team as an Emerging Technologies Solutions Analyst and help shape how AI is supported across the University of Michigan. As part of the Emerging Technology team, you will play a key role in advancing services like Go Blue and U-M GPT by strengthening how they are delivered through the ITS Service Center.



This role connects AI innovation with real customer impact. You will work closely with Service Center teams to improve how AI-related tickets are handled, uncover patterns in support needs, and drive faster, more effective resolutions for faculty, staff, and students.



You will also keep the Service Center ready for what's next. As new AI capabilities launch, you will turn them into clear guidance, documentation, and practical support approaches that staff can use immediately.



Working with ITS teams and campus partners, you will help improve and scale AI services across campus. If you like solving problems, improving systems, and making new technology actually work for people, this role delivers.

For more information about the department of ITS, please visit our website: http://www.its.umich.edu/

Responsibilities*
Technical Support

The Emerging Technologies Solutions Analyst will support the implementation and maintenance of AI services such as Go Blue and U-M GPT. They will troubleshoot and resolve technical issues in collaboration with other technical teams and assist in evaluating and optimizing the use of platforms like Microsoft Azure, Amazon Web Services, and Google Cloud Platform.

Driving User Adoption

This role involves working directly with customers to understand their needs and assist them in adopting AI services. The programmer will help deliver training sessions and contribute to creating user-friendly documentation that supports customer success. Monitoring adoption metrics and suggesting improvements to enhance user engagement will also be part of the responsibilities.