Job Description

Essential Duties & Responsibilities

Performs routine system maintenance for department systems to ensure proper functionality and availability
Troubleshoots basic and common technical issues
Evaluates system functionality and identifies areas for improvement, including test patches and upgrades
Maintains, configures, and tests future system applications and functionality
Drafts, manages, and updates user protocols, guides, and similar documentation
Provides training and support to end users
Other duties as assigned

Knowledge, Skills, & Abilities

Knowledge of operating systems such as Windows or Linux
Knowledge and use of system management tools and scripting languages
Skill in testing, patching, and maintaining systems
Skill in troubleshooting and performing root cause analysis
Ability to work independently or as part of a team
Ability to communicate effectively to both technical and non-technical colleagues, team members, and vendors

Minimum Education & Experience

Associate's degree in related field
2 years of relevant experience
Equivalent combination of experience & education may be considered

Job Level Overview

Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff.




About Facilities Management Services (FMS) & Operations Center

Facilities Management Services (FMS) supports the RIT community by designing, constructing, operating, and maintaining a high-quality, cost-effective campus environment. The FMS Information Systems Assistant is part of the FMS Operations Center and plays a key role in providing administrative, technical, and data management support across FMS. This position supports departmental systems, maintains critical operational data, assists with technology-related needs, and helps ensure the accuracy and efficiency of business processes. The role also develops and maintains documentation, coordinates equipment and asset records, and serves as a resource for department-wide information systems and operational support.

Why Join Our Team


Work with a team that values hard work and the difference it makes every day. FMS provides dependable, year‑round employment and hands‑on training to help you grow on the job.

Benefits


Eligible for RIT’s comprehensive benefits program, including:

Medical, dental, and vision coverage

Sick and vacation time

12 paid holidays per year

Retirement and financial planning resources

Educational benefits for employees and dependents

Employee wellness program

Free use of on‑site fitness facilities