Job Description

Responsibilities:

This position is expected to demonstrate the ability to multi-task by working with multiple patients and handling multiple phone calls including appointment-related calls such as call backs and scheduling appointments for follow-up visits. This position is expected to handle front and back office processes that include placing patients in rooms, taking vitals, prescription refills, referrals, payer authorizations. This position is also responsible for EMR documentation, patient work up to include vitals, updating patient information and patient education. Under supervision and collaboration with the overseeing physicians, this position will perform annual wellness visits, to include ordering appropriate lab screening test and immunizations based upon the physician’s protocols. This position is expected to perform all other assigned task within the scope of their certification, as applicable.


Qualifications:

High school diploma/GED and at least six months of healthcare experience involving direct patient care, are required. Candidates for the Certified Medical Assistant position must have a current national CMA certification. Phlebotomy experience is required for CMAs but is preferred for MAs. CPR certification must be earned within 6 months of start date. Candidates with a current CPR certification are preferred. In addition, candidates must know how to use a computer in order to check patients out. Candidate must possess excellent communication and interpersonal skills. Must have strong organizational skills with the ability to multi-task. Must have experience with an electronic medical record system, preferably EMD and/or Athena.


Knowledge/Skills/Abilities:

Ability to multi--task with office functions of medical practice
Ability to operate basic office equipment: computers, fax, scanner, copier, multi-line phone, etc.
Customer service skills
Skill in oral and written communication, including interviewing to gather medical histories, excellent documentation skills to accurately capture and reflect data obtained, and the ability to effectively facilitate communication among providers.
Ability to interpret, adapt, and apply physician protocol, guidelines, and recommendations.
Ability to work as a member of a team and autonomously; flexibility with various job requirements, positive attitude, initiative, and willingness to learn and perform new tasks.