Job Description

Position Summary
Responsible for managing, supporting, and maintaining information systems within an established framework. This role includes evaluating system requirements, resolving complex technical issues, and supporting the development, maintenance, and optimization of software applications and network infrastructure.
Key Responsibilities
· Manages technical aspects of departmental systems.

· Provides troubleshooting and assistance for hardware, software, and network-related issues

· Manages and maintains computer systems, networks, and software applications.

· Assists in the development, testing, and implementation of software applications.

· Maintains records of system configurations, updates, and troubleshooting procedures.

· Provides guidance and training to users on system functionalities and best practices.

· Develops scripts or automation tools to streamline repetitive tasks and improve workflow efficiency.

· Performs other duties as assigned


Qualifications
Bachelor's degree in Computer Science, Information Technology or a related field and three (3) years of related experience required. Work experience may substitute for education requirement.
Knowledge, Skills, and Abilities
· Understands network protocols, system architecture, and cybersecurity principles.

· Familiar with various operating systems, databases, and enterprise applications.

· Knowledge of data storage, retrieval, and security best practices.

· Ability to diagnose and resolve hardware, software, and network issues efficiently.

· Experience with coding, system integration, and automation tools.

· Ability to work independently and as part of a team

· Ability to use personal computer, cell phone, tablet and other devices

· Strong written and verbal communication skills for technical reports and user support.

· Detail oriented

· Aptitude for analyzing complex technical issues and implementing effective solutions.

· Ensures accuracy in system configurations, security protocols, and troubleshooting processes.

· Ability to provide after-hours technical support on an as-needed basis including early mornings or evenings to assist night shift operations and accommodate scheduled maintenance, while understanding this is not an on-call position.

· Ability to provide effective remote support through phone, video calls, including FaceTime, and remote software access to troubleshoot and resolve user issues from offsite locations.

· Ability to partner with third-party vendors including printer technicians, Dell support, and other external service providers to coordinate effective technical support and maintain smooth operations for end users.

· Performs other duties as assigned