Job Description

Essential Job Functions/Primary Responsibilities:

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

Administers, maintains, monitors, secures, and troubleshoots technology infrastructure supporting Goodwin University and GUMSS, including network, server, cloud, identity, virtualization, endpoint, telecommunications, physical-security, backup, and related systems.
Configures, maintains, and troubleshoots enterprise wired and wireless networks, including switches, firewalls, wireless infrastructure, VPNs, VLANs, routing, DNS, DHCP, RADIUS/802.1X, certificates, network authentication, and related services.
Administers and supports Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365, Exchange Online, Google Workspace for Education, VMware, Hyper-V, and related systems, including accounts, permissions, authentication, multifactor authentication, single sign-on, and Group Policy.
Administers endpoint and mobile-device management technologies supporting Windows, Apple, Chromebook, and other organizational devices, including device policies, software deployment, configuration, and security controls.
Applies established cybersecurity practices across infrastructure systems; investigates suspicious activity and account compromise, reviews relevant logs, remediates vulnerabilities, maintains system updates and patches, and escalates significant security risks or incidents as appropriate.
Administers and monitors backup and recovery systems; performs restores and participates in disaster-recovery planning, testing, documentation, and recovery activities.
Administers and troubleshoots specialized infrastructure systems, including telecommunications, electronic access control, video surveillance, UPS equipment, and related technologies, coordinating with vendors when specialized support is required.
Serves as a Tier 2/3 escalation resource for advanced technical issues and provides guidance, knowledge transfer, and mentorship to Help Desk and junior IT personnel while assisting with general support when operational needs require.
Independently performs routine infrastructure changes and leads small-to-medium technology projects, including planning, implementation, testing, documentation, vendor coordination, and status communication; participates in larger initiatives under the direction of IT leadership.
Maintains accurate technical documentation, inventories, diagrams, and procedures; monitors infrastructure health, capacity, lifecycle, and supportability; researches solutions and recommends improvements to IT leadership.
Maintains primary responsibility for assigned systems while remaining cross-trained across the technology environment and developing knowledge of unfamiliar technologies as organizational needs evolve.
Other Functions:

Performs similar or related work as required, directed or as situation dictates.
Continues professional development and training; keeps current with relevant technologies, risks, and industry practices.
Assists department staff as needed to promote a collaborative team effort.
Conducts all work in a safe manner and follows established safety practices.
Knowledge, Ability and Skill:


Demonstrated commitment to promote diversity, equity, and inclusion, and work in an environment in which all members of the University community are treated with respect and dignity.
Broad knowledge of enterprise infrastructure concepts across networking, systems, cloud services, identity, endpoints, security, backup, and recovery.
Strong diagnostic, evaluation, analysis, and problem-solving skills across multiple technology disciplines.
Ability to independently understand and administer an established environment without requiring prior experience with every product in use.
Ability to read, analyze, and interpret technical documentation and translate it into safe operational action.
Strong communication skills and the ability to explain technical issues to technical and nontechnical audiences.
Ability to guide colleagues in technical discussions, troubleshooting, and implementation activities.
Resourcefulness, sound judgment, attention to detail, and the ability to recognize when escalation is appropriate.
Qualifications
Education, Training and Experience:


Bachelor’s degree in information technology, computer science, information systems, or a related discipline preferred. An equivalent combination of education, training, certifications, and relevant professional experience will be considered.
Minimum of five years of progressively responsible professional experience involving systems administration, network administration, cloud services, enterprise infrastructure, or closely related responsibilities.
Demonstrated experience independently administering and troubleshooting production IT infrastructure.
Working knowledge of enterprise networking, Windows Server, directory and identity services, cloud productivity platforms, virtualization, endpoint management, backup and recovery, and cybersecurity fundamentals
Preferred Qualifications:

Experience supporting higher education, K-12 education, or another diverse technology environment.
Experience with Microsoft 365, Microsoft Entra ID, Active Directory, Exchange Online, Group Policy, Google Workspace for Education, and Google Admin.
Experience with VMware, Hyper-V, Microsoft Intune, JAMF, Veeam, ExaGrid, enterprise wired/wireless networking, firewalls, RADIUS/NPS, 802.1X, certificates, and eduroam.
Experience with VoIP, electronic access-control, or video-surveillance systems.
Basic Linux familiarity and experience with PowerShell, scripting, or IT automation.
Relevant certifications such as Microsoft, Google, Cisco, CompTIA Network+, CompTIA Security+, or comparable credentials.